Healy Vietnam Privacy Policy
Updated June 25th, 2025 

The Healy Vietnam Privacy Policy describes how Healy Vietnam collects, uses, and shares your personal data. 

In addition to this Privacy Policy, we provide data and privacy information in our products and in certain features that require the use of your personal data. 

This product-specific information is accompanied by our Data and Privacy icon. 

You can review specific product information before using those features. You can also view this information anytime in the settings related to those features. 

What is personal data at Healy Vietnam? 

At Healy Vietnam, we strongly believe in fundamental privacy rights and applying them consistently regardless of where you live in the world. That is why we consider any data relating to an identified or identifiable individual- or data that Healy Vietnam has linked or can reasonably link to such an individual – as “personal data,” no matter where the person lives. This means both data that directly identifies you – such as your name – and data that does not directly identify you but could reasonably be used to identify you – such as a device serial number – are considered personal data. For the purposes of this Privacy Policy, aggregated data is treated as non-personal data. 

This Privacy Policy explains how Healy Vietnam or an affiliated company (collectively referred to as “Healy Vietnam”) handles personal data, whether you interact with us through our website, Healy apps (such as HealAdvisor, HealAdvisor 2, or Healy 2), or directly (including by phone or in person at Tatamore Global). Healy Vietnam may also link to third parties when providing services or allowing the download of third-party apps on the App Store or Google Play. This Privacy Policy does not apply to how those third parties define or use personal data. We encourage you to read their privacy policies and understand your privacy rights before interacting with them. 

Your Privacy Rights at Healy Vietnam 

We respect your right to know, access, correct, transfer, restrict processing, and delete your personal data. These rights are available globally, and if you choose to exercise your privacy rights, you will not be discriminated against or receive a lesser level of service from Healy Vietnam. When we ask for your consent to process your personal data, you have the right to withdraw that consent at any time. 

To exercise your privacy rights and choices, including in situations where third-party service providers act on behalf of Healy Vietnam, please refer to the information on our website. To protect your personal data, you will be required to sign in to your account and verify your identity. If you’d like a copy of your personal data please contact our Customer support team. You also have the right to lodge a complaint with your local data protection authority. 

However, there may be situations where we cannot fulfill your request—such as deleting transaction data that Healy is legally required to retain. We may also deny requests that would compromise fraud prevention or security (e.g., deleting an account under investigation). Other reasons may include risks to others’ privacy, frivolous or vexatious requests, or requests that are technically unfeasible. 

Personal Data Healy Vietnam Collects 

At Healy Vietnam, we believe in offering excellent products with built-in privacy. That means we aim to collect only the personal data we need. The data we collect depends on how you interact with us.  

When you create a Healy Vietnam Account, purchase or activate products/devices, download software updates, connect to our services, contact us (including via social media), take part in online surveys, or otherwise interact with us, we may collect the following: 

• Account Information: Your Healy Vietnam account, including email address, registered devices, account status, and age.

• Device Information: Data to identify your device (e.g., serial number) or about the device itself (e.g., browser type).

• Contact Information: Name, email, physical address, phone number, or other contact details.

• Payment Information: Billing address and payment method, including bank details, credit/debit card info.

• Transaction Information: Details about purchases from Healy or Healy-supported transactions, including app purchases.

• Fraud Prevention Data: Data to detect and prevent fraud, including device trust scores.

• Usage Data: Data on your activity within our products/services, such as app usage, browsing/search history, interactions, crash reports, diagnostics, etc.

• Location Information: Precise location (when needed for services like Find) and approximate location.

• Health Information: Data related to your physical or mental health status, including inferred data.

• Physical Information: Fitness and physical activity data, if you choose to share it.

• Other Data You Provide: Communications with Healy Vietnam, including customer support or social media interactions.  

You are not required to provide the personal data we request, but if you choose not to, we may not be able to provide our products/services or respond to your requests. 

How Healy Vietnam Uses Personal Data 

Healy uses personal data to deliver services, ensure security, prevent fraud, and comply with legal obligations. We may also use it for other purposes with your consent. 

Healy Vietnam uses your data only with a valid legal basis. This could be your consent, the necessity of processing for a contract, vital interests, legal compliance, or legitimate interests, considering your rights and expectations. Product-specific usage is available in the privacy information displayed within products and features. 

Examples include: 

• Service Delivery: Including improving products, internal audits, data analysis, and troubleshooting. E.g., HealAdvisor 2 may store your health tracking data.

• Transaction Processing: Collecting necessary data for purchase and payment processing.

• Communication: Responding to queries, notifying you about transactions, marketing, or gathering feedback. Important notifications (e.g., terms or policy updates) cannot be opted out of.

• Security and Fraud Prevention: Protecting individuals and the company, preventing losses, and screening uploaded content (e.g., CSAM).

• Personalization: If selected, we use data to tailor services and communication. Privacy details are shown the first time a relevant service is used and are always available in your device.

• Legal Compliance: E.g., tax reporting, responding to lawful requests.

We retain personal data only as long as necessary for the purposes it was collected, as described in this policy or required by law. We regularly review retention needs and aim to minimize retention periods. 

How Healy Vietnam Shares Personal Data 

Healy Vietnam may share your data with affiliates, service providers, partners, developers, publishers, or other parties upon your request. We do not share data with third parties for their own marketing. 

• Service Providers: Third parties processing or storing data on our behalf. They are bound by this policy and must delete or return data once done.

• Other Parties: With your consent or request (e.g., telcos to activate accounts). Also, if necessary for national security, law enforcement, legal compliance, enforcing our terms, or during corporate restructuring.
   

Data Protection at Healy Vietnam 

We believe privacy requires strong security. We use administrative, technical, and physical safeguards appropriate to the nature of the data and threats. We continually improve these safeguards. 

Cookies and Other Technologies 

Healy Vietnam’s websites, online services, apps, and ads may use cookies and similar technologies to understand user behavior, prevent fraud, analyze web traffic, and measure ad effectiveness. 

• Communication Cookies: Help manage network traffic and detect errors.

• Essential Cookies: Required for services you request, such as site formatting, authentication, and preserving shopping carts.

• Other Cookies: Used for analytics, ad effectiveness, and remembering preferences.

You can disable cookies; however, some features may not work without them. Other tracking technologies may also be used. 

Some emails include “click-through URLs” to measure user interest. If you prefer not to be tracked, avoid clicking links in such emails. 

In some cases, IP addresses and similar identifiers are treated as personal data under local law. When combined with personal data, such data is treated accordingly. 

Company-wide Privacy Commitment 

We educate Healy Vietnam staff on privacy and enforce company-wide privacy protections. 

Privacy Questions 

If you have questions about this policy or our practices, including those involving third-party service providers, contact us via our Hotline or Healy Vietnam Customer Support in your region. You may also request guidance on submitting a complaint, and we will assist. 

Our privacy team reviews inquiries and usually responds within seven days. Some cases may require more time or additional info. 

If a complaint reveals needed improvements, we will update our practices accordingly. If a privacy incident negatively affects you or others, we will work to resolve it. 

You may also contact your local data protection authority at any time. 

We will post major updates to this policy on our website at least a week in advance and notify you directly if we have your data on file.